Frequently Asked Questions (FAQ)
1. Our company provide products as per the list in product category.
2. All the edible oils and Spices are Organic produce.
3. The Honey is produced on seasonal basis.
4. Cow ghee is made from Gir Cow milk and Sahiwal Cow milk with traditional bilona method
All the products are tested from FSSAI approved labs. Edible oils and Spices are 100% organic.
All the material are sourced from farmers.
Yes, nutritional information and Health Benefits are available on all the products as well as on the website.
Raw material testing is done on every purchase as well as random testing is done. Organic certificate mark is also given to our sister concern.
All the products are complaint to FSSAI norms
The company has a valid FSSAI and Organic Liscence.
• Based on “Health Benefits” mentioned on the oil. The same information is available on website www.vansamrit.com
• We also advise to use variety of oil based on season to get different nutrition which are good for health.
Based on request we can supply sample pack on chargeable basis.
All the edible oils and Spices are 100% natural. No preservatives or colours are added.
All the edible oils and Spices are 100% natural and Organic
• Select the product and quantity
• Add to cart
• Make the payment
• Material will be despatched
Yes, bulk order can be placed but 10 to 15 days in advance before delivery.
No, there is no minimum or maximum order quantity for our products.
Yes, You can cancel an order before it is out for delivery.
But the order can only be modified through direct contact with us through WhatsApp, Call or an Email.
You can receive discount coupons through our newsletter or after making a purchase of ₹5000 or more. These codes can be applied during the checkout process on our website.
We accept UPI, credit/debit cards, and bank account transfers for online orders. Cash payments are accepted for counter sales/Offline Purchases.
Yes, online payments on our website are completely secure. We use advanced encryption technology and partner with trusted payment gateways to ensure that your personal and financial information is protected at all times.
We do not offer Cash on Delivery (COD) options. However, we provide a 7-day return policy, applicable only if the product is returned in its original packaging.
The price mentioned is inclusive of GST. Shipping and Delivery charges will be extra as per the norms with delivery partner.
Yes, an invoice or receipt is automatically provided with your purchase. You can also request a digital copy by contacting our customer support team.
The delivery charges are calculated as per the norms with delivery partner.
As per the company policy “Product Delivery” will be made to each and every customer. The duration and delivery charges will be as per the norms of deliver partner. In case, location of the customer is remote, it may take 15 days time for delivery within India. Abroad deliveries will be made as per the Delivery terms and conditions.
In NCR region, delivery will be made in 3 days, rest of the India, within 10 days or as per the norms by Delivery Partner.
Yes, every order can be tracked.
If your order is delayed, please contact our customer support team with your order details. We will promptly investigate the issue and provide you with an update on the status of your order.
Specific delivery time and date can be scheduled as per the terms and conditions.
Yes, the company can do international shipping as per the agreed terms and conditions
Any exchange/return will be acceptable if the material is available in its original packing. The invoice shall be presented at the time of exchange/return. Once opened, used or Invoice not provided, the product will not be exchanged/ returned.
• The packing is damaged or if you received the wrong item.
• The product is not sealed properly at the time of delivery.
• The product has expired by the time of delivery.
In case of return/ exchange following methods can be adopted:
1. Call between 9 AM to 8 PM or send whatsapp message to 9821784167 at any time.
2. E mail at care@vansamrit.com
3. If the return is accepted, expected date of pickup will be notified and material will be picked from the delivery address. In case of an exchange, the product will be delivered within 3-5 days after the return pick-up is done.
In case damaged or incorrect product is received, please reach out to us within 48 hours after the order been marked as delivered. Please opt following methods to initiate the return:
1. Call between 9 AM to 8 PM or send whatsapp message to 9821784167 at any time.
2. E mail at care@vansamrit.com
Once the return is received and inspected, the client will be updated for the same. Discrepancy related to return will be updated to client. It will also be updated that the return material is approved or not.
If approved, the client will automatically be eligible for the refund. The refund will be reflected on original payment method within 7 working days.
All the products are liable for return under certain circumstances.
To place an order some information will be required like Name, Address, and Contact details e.g. mobile no, email etc.
To reset the password,
• Go to login page
• Select “Forgot Password”
• Enter your Email or Username
• Check your email Inbox for a password reset link
• Fill new password, re-enter new password
• Start the purchase
Login your account, add or change your information on My account page.
Two years order history will be available on website. Beyond two years, order history can be received through email info@vansamrit.com, care@vansamrit.com
For deleting an account, Select “Delete Account”, Fill reason for deletion of account, Press Enter.
A phone call will be made to confirm the deletion and reason for deletion. After the confirmation, account will be deleted within one hour.
1. Call between 9 AM to 8 PM or send WhatsApp message to 9821784167 at any time.
2. E mail at info@vansamrit.com or care@vansamrit.com
Customer support is available between 9AM to 8PM from Monday to Saturday. Sunday is the Offday.
This service will be started very soon.
Yes, the customer can give feedback, rate the product etc. on website www.vansamrit.com, Instagram etc
Feedback on website, email, WhatsApp and by call can be given.
